Moving fun

So I'm on the move again. This time to a more permanent residence, my new downtown condo. Naturally we need to get all of our bills and services switched over to the new place.

Here's the 40 minute conversation Dan had with SaskTel trying to get our TV and Internet moved and my name added to the bill! Well okay not the whole 40 minutes. Either way it was insane.

Dan: I'd like to move my Tv and Internet Service to my new address

SaskTel: Okay I need some identification and we need to do a credit check

(Dan forks over the id numbers)

SaskTel: You're Account number is this (insert number here). What packages do you want for your TV service?

Dan: Do I really need a new account number and plan, can't you just move over my existing account?

SaskTel: Oh you're moving! Yes we can do that.


Note 15 minutes have passed since the beginning

Dan: Yes, can't I just book an install date to get the equiptment hooked up

SaskTel: We can do that, but it says here that you are in debt to us for $450 for a second set top box.

Dan: But I don't have a 2nd set top box

SaskTel: Well then we need $450 for the lost set top box

(Argument ensues a good 7 mins, includes SaskTel threatening us with creditors if we don't pay the $450 or return the box we don't have. If we had one, wouldn't we be paying an extra $5 a month to have it?)

SaskTel: Well I guess I'll have someone look into that

Dan: So can I set up an install date?

SaskTel: Why, you already have it installed?

Dan: I'm moving and I need the service cut off here for the current address and set up at the new address.

Finally an install date is issued, with much confusion because we want the service installed a couple days after we get possesion of the new place, this person can't understand that.


Dan: Can I do one more thing and add my fiance to the account?

SaskTel: Okay put her on.

Me: Hello

SaskTel: Hi, this is to verify that your name will appear on the account, are you willing to agree to that?

Me: Yes.

SaskTel: Okay then put Dan back on the phone.

(They never asked for my name, I don't know what was up with that, or id either, we could have put Michael Jackson on the account, he has enough debt for us not to pay that bill and be noticed)

Dan wraps things up. He spent 40 mins on the phone for an address change. He was not happy. 2nd of all we have no idea what's going on. I'm going to phone today and confirm everything and see what's up with that $450.

So far, for Dan and his SaskTel internet and tv, he's had to deal with SaskTel 4 times over some issues and 3 of the 4 times, they've screwed things up. Who is working in the call center? 3 out of 4? That's a pretty bad ratio. Or he always just gets the person who doesn't know what they are doing.

I've never had any problems with them myself. I've only had to deal with Cell phone mobility stuff, and they are pretty good. I did my address change for that over the web and it was done 4 hours later. Maybe Dan and SaskTel are bad luck.